Online Knowledge Base
Also known as a “Knowledge Manager” or “FAQ Database”, the Knowledge Base is an online business application that facilitates easy management of information used to support your customers, staff, suppliers, or anyone that requires information about your products and services.
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The Online Knowledge Base can be used for many different types of applications:
- A 24/7 self service portal to your customers
- Online Help Guides for your product (eg, software)
- An internal knowledge base for you Staff
- An online FAQ database for your Sales team
- An online documentation portal for your Suppliers
The main benefit of a Knowledge Base is that it allows your customers to find answers to a problem in a self-service environment. The user can peruse questions and answers by category, or use an advanced search option to go directly to a specific article of interest.
This helps reduce costs of supporting and/or training your customers, and reduces the number of inbound calls to your support call centre.
The Knowledge Base application allows for the easy uploading of new Questions and Articles without needing to re-code your website (HTML) or go through your web developer in order to update your content. This facilitates real-time updates to your online database using a GUI interface that even the most computer illiterate person can use.
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Administrator Features
- Secure web admin portal to manage your Knowledge Base
- Easy to use system administration requiring no training
- Assign articles to multiple categories
- Unlimited numbers of articles
- Unlimited Categories and Subcategories
- Article admin detail (ID no., Author, Created, Modified, etc)
- Number of views statistics
- Multiple Authors / Users *
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End-User Features
- Browse articles by category
- Keyword search all articles
- View ‘Most Recently Added’ questions
- View ‘Most Popular Questions’
- Print | PDF | Email each article *
- View "Related Items " for every article *
- "Ask a question" form to allow users to request information not in the database *
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Search Engine Optimisation Features
- Search engine friendly URLs with permanent link for each article
- Unique page titles based on the title of your articles/question
- Metatag Description and keyword definition *
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* Features marked (*) are only available in the Premium version of the Knowledge Base. Please contact us for further information. |
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Create Article
Create articles using WYSIWYG HTML editor, and define Category and other Attributes.
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End-user View
Search, View and Email articles. If no knowledge base articles exists to answer the question, submit a new question directly online. |
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View Articles
View and filter articles by Name, number of times Viewed, Author, etc. |
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Online Demonstration
Online demonstration of all applications is available. Contact us for further information. |
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Benefits of Redalto Applications when compared to other web development solutions.
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You Control your Website
Get direct access to your website via an online Admin Console through which you can configure your website. |
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Tailored Solutions
Fully customised to your business requirements and seamless integrated into your website. |
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Safe & Secure
All applications are hosted on load-balanced servers with hourly managed back-ups. |
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Easy to Use
Simple web browser based interface with intuitive user controls means no need to learn HTML or any other training required. |
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Affordable
Web development at low prices providing small businesses with online tools normally reserved for larger businesses. |
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Fully Supported & Managed
Redalto Applications are monitored on an ongoing basis to ensure they keep on working & include free technical support. |
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Latest Web Architecture
Keep your business current with Web 2.0 technology accessible via Cloud Hosting infrastructure. |
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Guaranteed
All Redalto Application development is guaranteed bug-free for life *. |
Redalto Applications
